The McDonald's Ticket Office is where you can get tickets and information for any Amalie Arena event!

Tickets for games, concerts, and most events can be purchased at the McDonald’s Ticket Office at Amalie Arena. Located on the West side of the venue, the ticket office accepts payment in the form of VISA, MasterCard, American Express, and cash.

There are no refunds and no exchanges on any ticket purchased for an Amalie Arena concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.


Pre-purchased tickets may be picked up at the Will Call windows located inside the ticket office. Customers must present a valid photo ID and the credit card used to purchase in order to collect the tickets.

Hours of Operation

Regular Business Hours:  Non-Event Days

Monday – Friday: 9:00am to 5:00pm
Saturday: 9:00am to 2:00pm
Sunday: Closed

Day of Game: Lightning or Storm

Monday – Sunday: Opens at 9:00am on game days and remains open until 30 minutes after the end of the game.

Day of Show: Concerts, Events, and Family Shows

Monday – Saturday: Opens at 9:00am on event days and remains open until the start of the event.

Sunday: Opens at 10:00am and remains open until the start of the event.


The McDonald’s Ticket Office is closed on major holidays unless an event is taking place at the venue.

Ticket Office hours may vary on holidays. Please call 813.301.2500 for exact hours of operation.


Tickets can also be purchased online at or charged by phone by calling 800.745.3000.


McDonald’s Ticket Office.......       813.301.2500

Storm Sales.......                                813.301.6600

Group Sales.......                                813.301.6900

Premium Seating.......                        813.301.CLUB (2582)

Accessible Seating.......                   813.301.6700
Ticketmaster.......                               800.745.3000